Shipping and Returns

Shipping Policy

Purchases are shipped by USPS or UPS. We only ship to addresses within the United States. At this time, international shipping is not available.

  • We fulfill all orders in the order they are received.
  • Orders are shipped within 3-5 business days. 
  • Orders cannot be changed once finalized and we cannot change the shipping address on an order. Please review all order details carefully before finalizing. If you need to change an order before it is shipped, you will need to cancel your order online and place a new order. Once shipped, we cannot change or cancel an order.
  • In the event that we are out of stock of a particular item, we will contact you to discuss replacement/refund options.
  • Rush Fees: You may request that we ship an order the same day as it is placed for a $30 rush fee. You must place the full order before noon central time. Orders placed online cannot be rushed.

 

Return Policy

Refunds are only issued for incorrect or damaged items received. We must be notified within 14 days of receipt of your order of any incorrect or damaged items. If your received an incorrect or damaged item, contact info@orendasoapworks.com